Orders are processed and shipped within 24-48 hours, weekends and holidays excluded. Orders placed after 12 pm EST will begin being processed the following business day. Due to the consignment nature of product all sales are final and orders cannot be canceled, but can be exchanged for alternate items if the order has not yet shipped.
All items are issued tracking numbers and shipped USPS Priority Mail, which usually takes 5-7 business days to arrive. Express Mail shipping is also available and generally takes one day to arrive after the order has shipped. To upgrade your shipping from Priority Mail to Express Mail, or add signature confirmation and insurance, please contact us directly at email@example.com. Brownstone Cowboys reserves the right to cancel any order due to issues involving merchandise availability. Shipping time may vary due to availability of merchandise, in which case, the customer will be contacted directly.
Brownstone Cowboys ships worldwide. All items are shipped USPS, and rates depend on the weight and size of the item.
International Shipping Options:
Priority Mail International is a mid-priced shipping method. Global Priority International usually takes 1-2 weeks to arrive, and includes basic tracking, delivery confirmation, and insurance. We recommend this shipping method. All customs duties, taxes, or fees are the sole responsibility of the customer. Brownstone Cowboys is required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office.
Due to the consignment nature of the product on the site we do not accept returns. If returns are submitted before the 48 hour shipping window has closed, customers are entitled to a full refund of their purchase. Please email firstname.lastname@example.org with “RETURNS” in the subject line to receive a return form. All requests for returns made after the 48 hour shipping period will be denied. All Returns are granted in the form of store credit. Store credits are valid for one year from the date they are issued.